This is stated on the website but is just poor policy. If FedEx is the shipper, you do have to make your own pick up arrangements. In addition, they sent a follow up email arguing with me about the date I was charged, even though I provided screen caps, and spent a paragraph explaining how credit card interest and pending/posted statuses work. She finally went to her manager and I received the full credit (not sure why they would jeopardize future sales for $15). I had to make 2 calls and the agent was gatekeeping. Not ideal for returns, but particularly egregious when an item is received damaged.Ĭustomer service was ok. Again, you are paying interest while all this 'processing' takes place. Returns may take 1-2 weeks to process AFTER the item is received by their returns department. This means you pay for interest from that day forward. The charge for the item was posted to my account on the order date even though they state their policy is to charge when shipped. I wanted to let folks know about their policies for returns, since the information I received from customer service is not posted on the website: I called and after much wrangling, was issued a full shipping refund. They only issued a partial shipping refund because the order contained a pillow (that was only ordered because I ordered the table). I called Blu Dot and opted for a refund, including shipping. It was poorly packaged and the heavy base was not secured in the box so the stem broke away from the top. I ordered the Turn Tall side table and it arrived broken. (The delivery company Blu Dot contracts with is downright scary in my experience, but that’s another story)ĭifficult Returns and Unfriendly Policies Reading the positive reviews on this site, one notices they deal with simple pieces of furniture and small household items, all of which are much less challenging to manufacture correctly. While some of their furniture, such as chairs may be attractive and well designed, I suggest testing anything very carefully in one of their show rooms. I suggest looking at Room and Board, where there is real customer service, including a one-year no-questions return policy.

Warning: there is virtually no way to disassemble and reassemble one of these beds because the materials used on the internal structure are so cheap that they are starting to break from normal use in 2 1/2 years pretty crazy at a price of $2500. Poor design: screws connecting pieces together popped through the veneer drawers don’t close fully and the bed makes squeaky noises with the slightest movements. The bed is constructed out of numerous pieces that fit together like a puzzle think of building something from IKEA, only way worse. Similar to other reviewers on Trustpilot, my experience buying a bed frame from Blu Dot was a disaster.

Blu dot minimalist coffee table reviews